Mavencare office staff was terrific in all areas, and even helped with the insurance claim. The home aids all had a can-do attitude and treated my mother and her apartment with respect. This is especially important with COVID concerns hanging over everything that was done! If mom needs help again, they are the only call I will make.
I usually will not leave a review but I feel not telling others about Mavencare is doing them a great disservice. I have 5 years experience in home care and worked with over eight agencies.I started working for Mavencare over a year ago and I must say they are the most professional and caring agency I have ever worked for.I usually maintain two agencies because of various uncertainties but I never had to that with Mavencare.The care coordinators and basically everybody in the office are so professional and treat aides with so much respect.Tyler and Desiree are amazing.The care coordinators will never leave you on a case without relief and there is always someone available to reach out to after hours and during the weekend.They are very understanding when life happens and you need to miss work.The app makes everything so easy.You just check in and out on the app after your shift, you even check task on there.They do not use phone clock in system and paper time sheets.The use of technology starts right from application to interview and throughout your time with them.I had to go there only one time for orientation when I first applied.You also get to select cases on your phone and negotiate rates.They always have cases and I mean a ton of them.Mavencare is the best thing that ever happened to Homecare and working with them is the best decision I ever made.
If we hadn't found Mavencare more than two years ago after my nonagenarian aunt returned to her apartment from the hospital, I don't know what we would have done! But thanks to the agency's willingness to adapt services as my aunt's weaknesses and strengths have developed, she still lives on her own. I must praise Lidia, my aunt's present caregiver, in particular. Not a conversation with my aunt goes by when she doesn't tell me how blessed she is to have someone as attentive and caring as Lidia. I agree. Lidia is more than a caregiver; by now, she is my aunt's beloved pal. And Kevin, the Mavencare nurse who comes by fortnightly to sort out my aunt's medications, regularly goes out of his way to help my aunt with so many of her needs, medical and non. Lidia and Kevin are the faces of Mavencare to us . . . and beautiful faces they are.
"I learned through Kay and her training that even though a person with Alzheimer's is not able to carry on responsibilities, they can enjoy and get value out of some things like folding material and doing things that she used to do. This brought to us a new possibility that while we cannot say she is going to have a happy life because she does not have good recall, we are intent on the moment by moment experience for her to have the best life possible."
"Compared to other agencies, Mavencare actually briefs and gives me the whole careplan into full details... The team keeps me feeling like an employee, a team member... It makes you feel like you have a reason to go to work. You are a part of the team and you don't want to let them down."
"Your services were great! Jasmine was so kind and helpful. She learned quickly and took good care of me! Your follow up and customer service were excellent, my husband loved the app so he can follow along with the care while he was away on business! thanks again!"Client, NYC
"We would like to thank Mavencare for their constant and reliable support and home care services. Our caregiver, Shelly, was very understanding, compassionate, and professional. Shelly made sure our mother was comfortable in her last days. Because of Shelly’s efforts and Mavencare’s constant support, we were able to spend some quality time with mom, which is something I’ll always cherish and remember."Nicole B.
"Mavencare provides a balanced outlook when it comes to senior care. I am never asked to work more than my capacity and I am matched with clients based on my personality so it is an easy transition when switching to different clients. The staff is very welcoming and the ability to be able to change my schedule and ability from within the app is awesome! "Hailey W.
"It is my passion to provide care to the elderly. Having worked for a lot of companies in the past, it was very nice to see a company actually care about its employees and clients. The hiring process was very organized and thorough and I was made aware of the expectations and provided adequate training and instructions before getting assigned to a client. I constantly receive new learning material and I appreciate the quick responses when I need something answered."Chris B.
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