I love this agency!! Truly the best out there!! I have been with Mavencare for over a year now and the administration is fantastic. They are personable, caring, efficient, and professional. The HR department is very professional and they help you with whatever issues you have. The coordinators are all great and very helpful! If you let them know what type of a case you are looking for, they match the proper Aide to a specific case. They answer the phone at anytime during the 24 hour period so that both the clients as well as the aides can be accommodated with their questions and requests. The nurses work very close with the agency and the needs of the clients. They are informed by the aide of any changes in the status of the client and arrive as soon as possible to check on the client. They are very up to date and advanced as far as technology is concerned. The Mavencare Applicator explains the appointed time for the aide to arrive, and the address of the client. It gives the updated care plan with all the recent information as well as the recent medications. All the tasks that the aide completes is put on the applicator. This technology is much more efficient and accurate than the standard Santrax number the aide has to call with other agencies. The Santrax has proven to be incorrect in the past, or the calls sometimes do not go through. In that case a paper timesheet has to be filled out and sent or faxed to the agency by a specific date. If it is not received, the aide does not get paid for that week. The app is much more convenient for this reason. You enter your tasks either during the day as you go along, or you enter them at night before the end of the day. In comparison to other agencies out there, Mavencare Agency is advanced, caring, and efficient. Their staff is prompt and professional! I give them 5 stars because they have truly earned them!
Absolutely wonderful company to work with and to get services from. I have been with them for the past eight months and the experience has been great!
Mavencare is a great Agency to work with. I have been with them for some months now and I have no reservations that they are the best. They have a great management team, with a wonderful staff who know their stuff and ready to resolve any issue you present to them. In terms of Technology, I'm yet to find a match; they have this App that is one in all. It makes your work so easy and eliminates the hustle of paper work. Aside all these, they have a competitive pay rate. I recommend Mavencare to any family looking for care givers and any good hearted person looking for work. You will not regret your choice. I owe a dozen of appreciation to the Mavencare Team for their quick response to my issues, especially Jesús Margelu; one of the great guys out there. Kudos to all of you !!!
"I learned through Kay and her training that even though a person with Alzheimer's is not able to carry on responsibilities, they can enjoy and get value out of some things like folding material and doing things that she used to do. This brought to us a new possibility that while we cannot say she is going to have a happy life because she does not have good recall, we are intent on the moment by moment experience for her to have the best life possible."
"Compared to other agencies, Mavencare actually briefs and gives me the whole careplan into full details... The team keeps me feeling like an employee, a team member... It makes you feel like you have a reason to go to work. You are a part of the team and you don't want to let them down."
"Mavencare came to our rescue when we could no longer balance our personal lives with the level of care and attention our elderly father required. Our dad's health and mental wellness was also affected as we were stressed and limited on time. When I reached out to Mavencare, there was a quick turnaround of support and defining how they could support us. It was first time we had the support from someone else and we were elated. Through a short survey of our needs and dad's requirements, we were quickly placed with an individual to support my dad to help relieve our schedule. I will be honest, the matching was not ideal, but I blame that on us and our assumption of dad's preference. Mavencare was so quick to change the PSW to an amazing woman who to this day, I think about and I am still in awe of her commitment and caring that she provided our dad. The contracts and commitments were easy and the cost was really worth the support. Unfortunately our father has passed on but thankfully we have great memories rather than stressful ones. I constantly recommend Mavencare to friends with elderly parents because through all of my father's issues. Mavencare was definitely one of our bright spots."Toshio K.
"We would like to thank Mavencare for their constant and reliable support and home care services. Our caregiver, Shelly, was very understanding, compassionate, and professional. Shelly made sure our mother was comfortable in her last days. Because of Shelly’s efforts and Mavencare’s constant support, we were able to spend some quality time with mom, which is something I’ll always cherish and remember."Nicole B.
"Mavencare provides a balanced outlook when it comes to senior care. I am never asked to work more than my capacity and I am matched with clients based on my personality so it is an easy transition when switching to different clients. The staff is very welcoming and the ability to be able to change my schedule and ability from within the app is awesome! "Hailey W.
"It is my passion to provide care to the elderly. Having worked for a lot of companies in the past, it was very nice to see a company actually care about its employees and clients. The hiring process was very organized and thorough and I was made aware of the expectations and provided adequate training and instructions before getting assigned to a client. I constantly receive new learning material and I appreciate the quick responses when I need something answered."Chris B.
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