Mavencare Inc. (“Mavencare”, “we” or “us”) and service providers acting on our behalf collect and use personal information for purposes including:
We and our service providers collect personal information for these purposes from you and in some cases, third parties. If you are the person receiving care (“Client”), we may also collect your personal information from your designated representative or other individuals involved in your care. We use service providers who may need to have access to your personal information. Your personal information may be transmitted and stored outside of the United States or Canada.
Using the links on the left, you will find more information on how we collect, use, retain, store and disclose your personal information.
Using the links below, you will find more information on how we collect, use, retain, store and disclose your personal information.
What is personal information?
What personal information do you collect and how is it used?
How do you share my information?
Is my personal information secure?
How long is my personal information retained?
Do you process or store my information outside of Canada?
What kind of information do you collect automatically on your Sites?
How do third party applications collect my personal information?
How can I access or correct my personal information?
We collect personal information from you when you provide the information directly to us, such as when you register for our Services, contact us, enter your personal information on our website www.mavencare.com, or register for our web-based and mobile application (together with our website, the “Sites”). If you are a Client, we may also collect your personal information from other sources, such as your family members and caregivers. We collect personal information for certain purposes, including:
We may also collect other information as we develop new products, services and techniques for delivering improved or personalized services to you.
We are continually innovating. We may use all of the information we collect to conduct research and development for new services and business methods, as well as to continually improve our ability to detect and address potential security issues.
Our Sites are not intended for use by individuals under the age of thirteen (13). You should have your parent’s consent if you are under the age of majority in your state, province or territory of residence to contact us or access our Sites. We reserve the right to confirm such consent at any time and to discontinue your use of our Sites should such consent not be granted.
For more information on how we collect your personal information and how it is used when you visit our Sites, please see “What kind of information do you collect automatically on your Sites?” below.
If you consent, we may share your personal information with third parties for specific purposes. If you are a Client, with your consent, we provide information related to your care to family members, friends, and individuals involved in your care, such as your medical care team. If you consent to the creation of a profile on the Mavencare application, updates and alerts about your care activity (such as photos, activity updates, and location updates) will be made accessible to your Designated Subscribers at the access levels you choose. Using the Mavencare application, Designated Subscribers may post your photos from the application feed to their account on third party social media Platforms. Throughout the course of our provision of our services to you, we may delegate our authority to collect, access, use, and disseminate your information to third parties who maintain our underlying systems. We use third-party service providers to assist us in our business. We will provide your personal information to those third parties to perform services on our behalf.
In addition, we may share information in aggregated statistics and de-identified form with third parties for their own use, such as for learning about the types of visitors to our Sites, as well as for research purposes, including health-related research to facilitate the improvement of available health care products and services in an effort to improve treatment options and health outcomes.
We may also disclose your personal information in the following circumstances: (a) if such disclosure is necessary for us to receive legal advice; (b) to collect a debt from you; (c) if we are required to disclose your personal information in order to comply with any legal obligation or the decision of a judicial authority; (d) if disclosure is requested by an investigatory body, law enforcement official or governmental authority which has lawful authority to request the disclosure of the information in respect of an investigation; (e) if we have reasonable grounds to believe that the information relates to a breach of an agreement or contravention of a law; or (f) where we are otherwise permitted to do so by applicable law.
We may sell or purchase assets. If another entity acquires us or all or a portion of our assets, information that we collected from you may be shared with that entity. The information may also be shared for the purpose of that entity considering whether to enter into the transaction and also to complete the transaction.
We employ administrative, technical and physical safeguards to protect personal information from unauthorized access, use, modification, disclosure or destruction. The types of safeguards that we employ and that our service providers employ depend on the sensitivity of the information. Although we take care to secure your information, no system of safeguards can provide you with a guarantee of security.
You have a shared responsibility to keep information secure that is collected or created through our websites and applications. Please take the following steps to secure your data:
We will retain your personal information for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable laws.
We may process or store your personal information using third-party service providers outside of Canada or the United States. In accordance with the laws of those countries, in certain circumstances your personal information may be accessible by foreign law enforcement, regulatory bodies or other authorities. Please be aware that your personal information may be stored in locations outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction.
Like other companies, we automatically collect usage information when you visit our Sites. Examples include your Internet Protocol (IP) address, browser and device type and operating system, and cookie text file information. We use this information for the purposes of:
For more information on our automatic collection of information on our Sites, including how the information is used for advertising, or to disable cookies and/or opt-out of interest-based advertising, please see our Cookies and Interest-Based Advertising Policy.
Our websites may use third party social network plugins (“plug-ins”) from certain social networks.
When you visit a webpage that contains a plug-in, your browser establishes a direct connection with the servers of that third party social network. The content of the plug-in comes directly from the third party social network to your browser, which then integrates into our website. The plug-in provides the third party social network with the information that you have accessed the corresponding webpage of our website along with certain information, such as the date and time of access, and other browser-related information. If you are logged into the social network, the social network may also receive your user ID information and associate your activity with your account. If you interact with the plug-in, the corresponding information about your interaction or activity is transmitted from your browser directly to the third party social network and stored by it.
We do not control or collect the information collected by the plug-ins on our websites. Please carefully review the privacy practices of the third party social networks that provide the plug-ins to learn more about how they manage your personal information.
If you wish to verify, correct, or update any of your personal information, you may contact us at the contact information in the Contacting Us section below. If you have created an account on our Sites, you may also access and amend your personal information by logging into your account profile.
Please note that we may request personal information from you in order to authenticate your identity before providing you with access to your personal information or complying with any request to correct or update your personal information.
Please also note that in some cases we may legally deny you access to the information that we have collected about you. For example, this may occur where the information is subject to lawyer-client privilege or consists of references to other persons or proprietary information that cannot be severed.
We may routinely delete certain records that contain personal information in accordance with our record-keeping practices. Although we will make efforts to comply with any request that you may make to destroy personal information about you that is not otherwise required by us for reasonable business purposes, to fulfill legal requirements, or to protect our interests, you should be aware that it is not always possible to completely remove or delete all of your personal information from our databases without some residual copies of data because of backups, archival systems and other reasons. We will not, however, continue to use your personal information for active purposes once you have requested us not to do so.
If you decide to provide us with your contact information, you agree that we may send you communications via text and emails. However, you may unsubscribe from certain communications by notifying Mavencare that you no longer wish to receive these communications, we will endeavour to promptly remove you from our contact lists once we have received that request. We currently do not offer functionality for you to opt out through “do not track” listings. If you wish to opt out of certain communications or information collection, please contact us at email@example.com.
In the event that Mavencare is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. Please be aware that once the information is transferred your privacy rights may change.
79 Madison Ave
New York, New York 10016
20 Eglinton Avenue West, Suite 1111
Under HIPAA, we are required to:
This section explains how we plan on using your PHI submitted by you. We may use your PHI for the following purposes:
We will use and disclose your PHI to provide, coordinate or manage your healthcare and any related services. This includes the coordination or management of your health care with a third party. In addition, we may disclose your protected health information from time to time to a physician or health care provider.
Your PHI will be used, as needed, to obtain payment for your health care services. This may include certain activities that your health insurance plan may undertake before it approves or pays for the health care services we recommend for you, such as: making a determination of eligibility or coverage for insurance benefits, reviewing services provided to you for protected health necessity, and undertaking utilization review activities.
We may use or disclose, as needed, your PHI in order to conduct certain business and operational activities. These activities include, but are not limited to, quality assessment activities, employee review activities, training, licensing, and conducting or arranging for other business activities.
Unless you object, we may disclose to a member of your family, a relative, a close friend or any other person you identify, your PHI that directly relates to that person's involvement in your health care. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment. We may use or disclose your PHI to notify or assist in notifying a family member, personal representative or any other person that is responsible for your care of your location, general condition or death.
We may contract with individuals or entities known as Business Associates (defined under “HIPAA”) to perform various functions on our behalf or to provide certain types of services. In order to perform these functions or to provide these services, Business Associates will receive, create, maintain, use and/or disclose your protected health information, but only after they agree in writing with us to follow appropriate safeguards regarding your protected health information.
We may use your PHI to contact you with information about treatment alternatives that may be of interest to you. We may disclose your PHI to a business associate to assist us in these activities. Unless the information is provided to you by a general newsletter or in person or is for products or services of nominal value, you may opt out of receiving further such information by telling us using the contact information listed at the end of this notice.
We may disclose your PHI to a public health authority that is authorized by law to receive reports of child abuse or neglect. In addition, we may disclose your PHI if we believe that you have been a victim of abuse, neglect or domestic violence to the governmental entity or agency authorized to receive such information. In this case, the disclosure will be made consistent with the requirements of applicable federal and state laws.
If you are involved in a lawsuit or a dispute, we may disclose your protected health information in response to a court or administrative order. We may also disclose your protected health information in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.
We may disclose your PHI to a health oversight agency for activities authorized by law, such as audits, investigations and inspections. Oversight agencies seeking this information include government agencies that oversee the health care system, government benefit programs, other government regulatory programs and civil rights laws.
We may disclose your PHI to a person or company required by the Food and Drug Administration to report adverse events, product defects or problems, biologic product deviations; to track products; to enable product recalls; to make repairs or replacements; or to conduct post marketing surveillance, as required.
We may disclose your PHI for other uses as provided for and as required in accordance with HIPAA.
Under HIPAA you are afforded the following patient rights, in relation to your PHI:
You have the right to request that we amend your protected health information. Your request must be in writing, and it must explain why the information should be amended. We may deny your request if we did not create the information you want amended or for certain other reasons. If we deny your request, we will provide you with a written explanation. You may respond with a statement of disagreement to be appended to the information you wanted amended. If we accept your request to amend the information, we will make reasonable efforts to inform others, including people or entities you name, of the amendment and to include the changes in any future disclosures of that information.
You have the right to request that we communicate with you in confidence about your protected health information by alternative means or to an alternative location. You must make your request in writing. We must accommodate your request if it is reasonable, specifies the alternative means or location of communication, and continues to permit us to bill and collect payment from you.
You have the right to request a copy of the PHI we collect from you. If you make a request we must disclose to you the portion of your PHI that contains medical records, billing records, and any other records used to make decisions regarding your health care benefits. If you request, we also must provide you with an accounting of most disclosures of your PHI if the disclosure was for reasons other than for payment, treatment, or health care operations, and if the PHI was not disclosed due to your specific authorization.
You have the right to receive a list of instances in which we or our business associates disclosed your PHI for purposes other than treatment, payment, health care operations. After April 14, 2009, the accounting request will only cover the past six (6) years. We will provide you with the date on which we made the disclosure, the name of the person or entity to whom we disclosed your protected health information, a description of the PHI we disclosed, the reason for the disclosure, and certain other information. If you request this list more than once in a 12-month period, we may charge you a reasonable, cost-based fee for responding to these additional requests. For inquiries regarding any fees, please contact us.
You have the right to request that we place additional restrictions on our use or disclosure of your PHI. We are not required to agree to these additional restrictions, but if we do, we will abide by our agreement (except in an emergency). Any agreement we may make to a request for additional restrictions must be in writing signed by you and us.
You have the right to be notified in the event that we (or a Business Associate) discover a breach of unsecured protected health information.
You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice. Please contact us at firstname.lastname@example.org for a paper copy of this notice.
If you wish to review any PHI, you make a written request to us via email at email@example.com or at the address listed below. If you request copies, we may charge you a per page and per hour fee to locate and copy your PHI along with any relevant postage and handling fees. Please contact us for an estimate of fees. If requested, we can prepare a summary or an explanation of your PHI for a fee.
If you have any questions regarding our privacy practices or this notice please contact our Privacy Officer, 79 Madison Ave Suite 657, New York, New York 10016 or by email at firstname.lastname@example.org.